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PrivacyPolicyfortheWujhatPlatform

1. Introduction

Wafaa Wujhat Travel and Tourism Company, as the owner and operator of the Wujhat platform and application (hereinafter referred to as "the Platform"), is committed to protecting the privacy of its users and respecting their personal data. This policy explains how we collect, use, share, and protect Customers' personal data when using the Platform or purchasing any integrated travel package through it.
By using the Platform or completing any booking through it, the Customer acknowledges that they have read this policy and agree to what is stated therein.

2. Personal Data We Collect

We may collect and process the following types of personal data, depending on the Customer's use of the Platform and the services requested:
  • Identification Data: Full name, nationality, date of birth.
  • Contact Data: Phone number, email address.
  • Identity and Travel Data: Passport or ID number, trip data.
  • Booking Data: Accommodation details, transportation, tours, travel dates.
  • Payment Data: Payment information through approved payment service providers (bank card data is not stored with us).
  • Technical Data: IP address, device type, operating system, usage logs within the app or website.

3. Purposes of Data Collection and Use

We use Customer personal data for the following purposes:
  • Creating and managing user accounts.
  • Completing bookings and executing travel packages.
  • Coordinating with tourism service providers at the destination.
  • Communicating with Customers regarding bookings or operational updates.
  • Compliance with regulatory and legal requirements.
  • Improving user experience and developing Platform services.
  • Protection against fraud or misuse.

4. Sharing Data with Third Parties

We share Customer personal data only to the extent necessary, within the following limits:
  • Tourism Service Providers: Hotels, transportation companies, tour operators, airlines, and SIM card providers, for the purpose of executing the booking.
  • Technical or Operational Service Providers: Such as booking systems, hosting, or technical support.
  • Government or Judicial Authorities: If required by law or official order.
We do not sell Customer personal data or share it for independent marketing purposes.

5. Data Transfer Outside the Kingdom

The nature of tourism services may require transferring some personal data to service providers outside the Kingdom of Saudi Arabia, for the purpose of executing bookings within the tourist destination. This transfer is made with appropriate measures to protect the data, including contracting with entities that comply with applicable data protection standards, and in accordance with what is permitted by law.

6. Data Protection and Security

We take appropriate technical and organizational measures to protect Customers' personal data from unauthorized access, loss, modification, or unlawful disclosure, in accordance with recognized best practices.

7. Data Retention Period

We retain Customers' personal data for the period necessary to achieve the purposes outlined in this policy, or to comply with regulatory requirements, then it is deleted or destroyed securely.

8. Your Rights as a User

According to applicable regulations, the Customer has the right to:
  • Request access to their personal data.
  • Request correction or update of inaccurate data.
  • Request deletion of their data within what is permitted by law and the nature of the service.
  • Withdraw consent for data processing, whenever possible without affecting the execution of existing bookings.
The Customer can exercise these rights by contacting us through the contact methods indicated below, and the Company will review requests and respond within thirty (30) days.

9. Cookies

The Platform may use cookies and similar technologies to improve user experience and analyze performance. The Customer can manage cookie settings through their browser settings.

10. Privacy Policy Updates

Wafaa Wujhat Travel and Tourism Company reserves the right to modify this policy from time to time. Modifications are effective from the date of publication on the Platform, and the Customer's continued use of the Platform constitutes acceptance of the modified policy.

11. Contact Us

For inquiries or requests related to the privacy policy or Customer personal data, you can contact us through the following means:
support@wujhat.sa